Contact
Talk to a local
Planning dates, choosing a suite, or dreaming up the itinerary, the concierge team answers fast, and aloha is free.
Text is how most guests reach us, and every channel reaches the same local team.
Every stay
Concierge care, included
The concierge relationship comes with every suite, no add-on required. For the fuller picture of how our care works, see Guest Services.
Local advice
Ask us anything about the island. We live here and know its places and people.
Trip planning
Tell us your dates and what you're hoping for, and we'll help you shape the days.
Booking help
We can help you book tours, tables, and tee times. You pay the operator directly.
Requests & questions
From an early check-in question to a dinner recommendation, one message and we'll help.
Pre-arrival planning
Sort the details before you fly, so you land ready to relax.
Anytime, by text
A real local team, minutes away, from arrival to aloha.
For those who want more
Ask us to arrange
A few things we can set up for a fee. Tell us what you have in mind and we'll quote it.
Grocery provisioning
On requestArrive to a stocked kitchen. Send your list and we'll shop before you land.
Private chef
On requestA chef for dinner on your lanai, from a casual family meal to a special night.
Fresh flowers & lei
On requestFresh flowers or a lei waiting in the suite when you arrive.
Special occasions
On requestAnniversary, proposal, or birthday. Tell us the moment and we'll help set the scene.
Extra housekeeping
On requestMid-stay cleans or extra turnovers, on your schedule.
Bike rentals
On requestBeach cruisers and e-bikes for exploring the resort and coast, arranged before you arrive.
Something else in mind? Just ask.
Text us to arrangeAddress
69-1033 Nawahine Pl
Waikoloa, HI 96738
While you're here
Current offers
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Island guides
Guest services
Service standards