Community Relations
A direct line for our neighbors
If you live near a residence Polu Resorts manages, or you help run the community it sits in, this page is for you. Neighbors, property managers, and AOAOs reach a real local team here, and we answer.
In an emergency
If anyone's life or safety is at risk, call 911 first. Once emergency services are on the way, reach us at any hour so we can act on our side.
Report a concern
Noise, parties, or anything else
For non-urgent concerns about a Polu-managed home, noise, a suspected party, over-occupancy, or parking, the quickest route is our report form.
Every report is reviewed, you'll hear back within 1 day, and we follow up on the outcome when you leave contact details.
Our commitments
How we keep our homes good neighbors
House rules on every stay
Every guest agrees to house rules before arrival, including quiet hours, so expectations are set long before check-in.
Occupancy limits, enforced
Each listing states its maximum occupancy, and we act on reports of over-occupancy or unregistered gatherings.
A local, on-island team
We live and work here. When something needs eyes on it, a member of our team can respond in person.
Every report reviewed
Non-urgent reports get a response within 1 business day, and we follow up with you on the outcome when you leave contact details.
Talk to the team
Every channel lands with the same local team, and we answer.